TERMS AND CONDITIONS OF USE AND CONTRACTING

TERMS AND CONDITIONS OF USE 

The present Terms and Conditions of use, regulate the terms of access and use that Ananké offers through the website accessible at the URL https://www.annankeinteriorismo.com (hereinafter, the website), which Annanké makes available to Internet users.

The use of the website implies full and unreserved acceptance of each and every one of the provisions included in these Terms and Conditions of Use. Consequently, the user of the website must carefully read the Terms and Conditions of Use each time he/she intends to use the website, as the text may be modified at the discretion of the owner of the website, or due to a change in legislation, jurisprudence or business practice.

The provision and use of the portal is understood to be subject to strict compliance with the terms contained in these conditions of use of the portal.

Regulation of conditions of use

These general conditions of use of the portal regulate the access and use of the portal, including the contents and services made available to users on and/or through the portal, either by the portal, by its users or by any third party. However, access to and use of certain content and/or services may be subject to certain specific conditions.

Modifications: Annanké reserves the right to modify at any time the general conditions of use of the portal. In any case, it is recommended that you periodically consult these general conditions of use of the portal, as they may be modified.

 

Portal content

Information and services

Users can access different types of information and services through the portal. The portal reserves the right to modify, at any time and without prior notice, the presentation and configuration of the information and services offered from the portal. The user expressly acknowledges and accepts that at any time the portal may interrupt, deactivate and/or cancel any information or service. The portal will make its best efforts to try to ensure the availability and accessibility of the website. However, sometimes, for reasons of maintenance, updating, change of location, etc., may involve the interruption of access to the portal.

Availability of Portal information and services

The portal does not guarantee the continuous and permanent availability of the services, being thus exonerated from any liability for possible damages caused as a result of the unavailability of the service due to force majeure or errors in the telematic networks of data transfer, beyond its control, or disconnections due to improvement or maintenance work on equipment and computer systems. In these cases, the portal will make its best efforts to give 24 hours notice of the interruption. The portal will not be responsible for the interruption, suspension or termination of the information or services. Likewise, it shall not be liable for possible omissions, loss of information, data, configurations, improper access or breach of confidentiality caused by technical problems, communications or human omissions, caused by third parties or not attributable to the portal. Nor shall it be liable for damages caused by computer attacks or caused by viruses affecting computer programs, communications systems or equipment used by the Portal but manufactured or provided by a third party. The portal may, at its sole discretion, deny, withdraw, suspend and/or block at any time and without prior notice, access to information and services to those users who violate these rules.

Responsibility of the Portal for the contents

Opc A. The portal will control the legality of those contents or services provided through the platform by third parties. In the event that the user as a result of the use of the portal suffers any damage or harm may report it and the measures deemed appropriate to solve it will be taken.

Option B. The portal does not intervene in the creation of those contents and/or services provided or supplied by third parties in and/or through the application, nor does it control their legality. In any case, it does not offer any kind of guarantee on them. The user acknowledges that the portal is not and will not be responsible for the contents and/or services provided or supplied by third parties in and/or through the portal. The user accepts that the web will not assume any responsibility for any damage or harm produced as a consequence of the use of this information or services of third parties.

Except in those cases where the law expressly imposes otherwise, and exclusively to the extent and extent to which it imposes, the application does not guarantee or assume any liability for any damages caused by the use and use of information, data and services of the portal.

In any case, the portal excludes any liability for damages that may be due to information and / or services provided or supplied by third parties other than Annanké. All liability shall be borne by the third party whether it is a supplier, collaborator or other.

User Obligations

The user must respect at all times the terms and conditions set forth in this legal notice. The user expressly declares that he/she will use the portal in a diligent manner and assumes any liability that may arise from non-compliance with the rules.

The user agrees, in those cases where data or information is requested, not to misrepresent his identity by impersonating any other person. The user accepts that the use of the Portal will be made for strictly personal, private and particular purposes. The user may not use the portal for activities contrary to the law, morality and public order as well as for prohibited purposes or that violate or infringe the rights of third parties. Likewise, the dissemination, storage and/or management of data or contents that infringe the rights of third parties or any regulations governing intellectual or industrial property rights is prohibited.

Likewise, the user may not use the portal to transmit, store, disseminate, promote or distribute data or content containing viruses or any other computer code, files or programs designed to interrupt, destroy or impair the operation of any computer or telecommunications program or equipment.

The user agrees to indemnify and hold harmless the portal for any damage, injury, penalty, fine, penalty or compensation that the portal has to face.

GENERAL TERMS AND CONDITIONS

The present General Contracting Conditions regulate the terms of contracting of the services that Annanké offers through the website accessible at the URL https://www.annankeinteriorismo.com (hereinafter, the website), which Annanké makes available to Internet users.

 

The use of the website implies full and unreserved acceptance of each and every one of the provisions included in these General Terms and Conditions. Consequently, the user of the website must carefully read the General Contracting Conditions each time he/she intends to contract any service offered through the website, since the text could be modified at the discretion of the owner of the website, or due to a change in legislation, jurisprudence or business practice.

 

These general contracting conditions regulate all the services offered through the website, except for the Integral Reform service, which shall be governed by the clauses defined in the contract signed by the intervening parties.


 

Payment

Payment for all services, with the exception of the Comprehensive Reform, must be made in advance and in a single payment, through any of the payment methods available at the time of contracting. 

 

Cooling-off period, cancellations and refunds

The deadline for the request and cancellation of a service purchased through the website is 14 days from the date of contracting the service through the website. If the "cooling-off period" ends on a non-business day, the deadline is extended to the next business day.

The purchaser of the service (hereinafter, the customer), will lose the right to a refund once the provision of the service has been initiated, and/or when the customer has started downloading online content included in the service at the time the purchase was confirmed, thus losing the right of withdrawal.


It shall be understood that Annanké shall initiate the provision of the service once the client has provided by email, telephone or instant mobile messaging (WhatsApp), information and/or documentation previously required for the development and performance of the service contracted by the client.

 

Revisions and corrections

The services contracted by the client through the website shall be entitled to a revision and correction when the service includes the delivery of graphic material as part of the provision of the service and/or includes the development of an interior design project (hereinafter, project). Otherwise, no revisions or corrections will be accepted.

 

Review" shall be understood as the interaction between the client and Annanké at the time that Annanké deems appropriate, and when such time does not coincide with the start of the provision of the service, at which time the client must express its conformity and/or those elements or points that are not to its liking, and may make all the suggestions it deems appropriate. The client will have a period of 5 (five) working days to express its conformity or request modifications, after which time, it will be understood unequivocally the acceptance of the client of the graphic material delivered by Annanké as the objective of the review process.

 

Correction" shall be understood as those modifications made by Annanké and reflected in the final project as a result of the "revision" made.

 

In case Annanké deems it convenient, it may perform more than one review to ensure that the provision of the service meets the quality standards defined in the internal processes.

 

No suggestions or modification requests from the client will be accepted once the correction process has been initiated.


The correction process shall be understood to have begun 24 hours immediately following the revision.


Documentation and information required for the development and completion of the Service

Annanké will explicitly require all documentation and/or information necessary for the delivery of the Final Project. This requirement may be made by different means, such as email or instant mobile messaging (WhatsApp), including downloadable material available at the time of purchase of the service.


The client must provide all the information and documentation required by Annanké, in addition to that which the client considers relevant, for the generation of the graphic material included in the service and/or the development of the contracted project. Said information and/or documentation must be sent to Annanké by means of the e-mail address provided on the website and/or by using the digital forms provided by Annanké. 


The customer must send the information and documentation required by Annanké in a timely manner and within a maximum period of 30 (thirty) working days from the recruitment and / or payment of the service. In case of exceeding this period, the client tacitly and unequivocally declares the withdrawal of the contracted service, entailing the loss of the payment made for having exceeded the "cooling off period" of 14 days.

 

Annanké is not responsible for the omissions made by the client and for the impact generated by the same in the Final Project, being purely and exclusively the responsibility of the client to provide the documentation and/or information required by Annanké, and that which it believes relevant, in the instances defined by Annanké and explicitly notified at the time of contracting the service.

The customer must send the information and documentation required by Annanké in a timely manner and within a maximum period of 30 (thirty) working days from the recruitment and / or payment of the service. In case of exceeding this period, the client tacitly and unequivocally declares the withdrawal of the contracted service, entailing the loss of the payment made for having exceeded the "cooling off period" of 14 days.

 

Acceptance and/or approval of the Final Project

The client will consider the final project as accepted and/approved and will not be able to make any modifications and/or claims related to the project once it has been completed.

 

It will be understood that the project has been completed once Annanké has sent the Downloadable Dossier of the project to the e-mail address provided by the client in the registration process and/or purchase of the service.

 

Delivery and/or effective provision of the service

The provision of the services contracted through Annanké's website will be made through digital and/or face-to-face means as indicated in the description of the service on the website.

 

The delivery of graphic material as part of the provision of the service will be made in digital format and by e-mail to the contact e-mail address provided by the client during the registration process and/or purchase of the service.

The provision of the services contracted through Annanké's website will be made through digital and/or face-to-face means as indicated in the description of the service on the website.

 

The provision of the service will be finalized once Annanké has sent the final project and all the material included in the description of the service on the website, or when the service has been provided in the time and manner previously agreed with the client.

 

Deadlines for delivery and/or service provision

Delivery times will depend, in all cases, on the service contracted and on the availability of the client to coordinate the appointment and/or the sending of documentation and/or information required for the provision of the service, and no delivery times can be guaranteed for the provision of the services offered through the website.

Annanké undertakes to comply with the following term in the provision of the services of Online Plans:

  • 3 (three) working days for the delivery of the Moodboard and Pantone (color palette), counted from the date on which the client has sent and filled in all the documentation and information required for the development and completion of the contracted service.

  • 5 (five) working days for the delivery of the Final Project, counted from the date on which the client has sent and filled in all the documentation and information required in the Review and Correction process.

Discounts and promotions

-Discount coupon ANNANKE20 20% discount. Valid until 12/31/2020 on first-time, one-time purchases of a single product. Not combinable with other promotions. Taxes included. Services included in the promotion: Online Plans, Online Consulting and Home Staging.